I. Can I change or cancel my order?
It is possible to cancel your order if it hasn’t yet been sent. It is not possible to change your order once it has been submitted. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
II. Why haven’t I received my order or shipping confirmation email?
If you haven’t received your shipping confirmation, it is likely that your order hasn’t been shipped yet.
Orders are normally sent within three working days of order receipt. It is also possible that your order was shipped and the notification wasn’t sent due to a technical error. If it has been more than 5 days since you placed your order, please contact our customer support team through firstname.lastname@example.org.
If you haven’t received a shipping notification from us it is likely that is has been marked as spam. Please check your spam folder for emails from and make sure to add us to your mailing list.
If you didn’t receive an order confirmation email, don’t place a new order until you are sure the order didn’t go through. Otherwise you may end up with a duplicate order. Please contact our customer support team through email@example.com in order to verify that we have received your order.
III. Has my order been sent yet?
As soon as your order is sent from our warehouse, you will receive an email with a tracking number.
If you haven't received your order after one week and it is not possible for you to track it please contact our customer support at firstname.lastname@example.org or call +45 87776688.