I. Can I return a product and what will be refunded?
You can return a product within 14 days of receipt for a refund.
We will refund the price at which you purchased the product. Freight will not be refunded.
All products must be returned in their original packaging. And this packaging must not be broken or in any other way damaged and the same naturally applies to the LED strip. If the products or packaging are damaged when we receive them, it is not possible to grant you a refund. This is of course unless we made a mistake by sending you a wrong product and you were previously in contact with our customer support team.
The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Our return address is:
e3light Group A/S
II. Can I track my order?
As soon as your order is sent from our warehouse, you will receive an email with a tracking number so you can track your package.
If you have not received your order after 1 week and it is not possible for you to track with the number provided please contact our customer service as soon as possible.
III. Can I exchange the purchased product with another item?
Unfortunately it is not possible to exchange products. If you require a different product than the one you purchased, you will have to place a new order online and return the original product for a refund.
IV. When will I receive my refund?
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
If you haven’t received your refund 3 weeks after returning the products, please email firstname.lastname@example.org.
V. The freight was not included in my refund?
We refund what you have paid for the goods – but not the freight.
VI. The refunded amount is not correct?
We are very sorry if we made a mistake with your refund.
Please contact our customer support team at email@example.com and we will be prompt to remediate to the mistake.