I. How and when is my order delivered?
All packages to Europe are sent from our warehouse in Denmark within 3 working days after your order has been placed. We have the same lead time for shipping in North America (shipped from the US).
The normal delivery time from the package has left our warehouse is:
1 working day to Denmark
3 working days to Europe
3-4 working days in the US
6 working days to the remaining destinations
II .Can I track my order?
As soon as your order is sent from our warehouse, you will receive an email with a tracking number so you can track your package.
If you have not received your order after 1 week and it is not possible for you to track with the number provided please contact our customer service as soon as possible.
III. How is my package delivered?
We use various carriers for delivery around the world. If there is nobody at the address when the company makes the delivery, a note is left in the mailbox.
Another attempt to deliver will be made the next day. And a total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to our warehouse in Denmark or our logistics partner in the US.
It is possible to contact the carrier and arrange another delivery address where the package can be left.